• How do I make a purchase?

Shopping at Cieanna Online is easy:

    • Click on any collection or line links.
    • Once you have found an item, choose your size and click on the ‘ADD TO SHOPPING CART’ button on the product page.
    • Review the items in your shopping cart by clicking the ‘SHOPPING CART’ link at the top of the page.
    • Click on ‘PROCEED TO PURCHASE’ to complete your order.

 

  • Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

 

  • What payment methods does Cieanna accept and is it safe to use online?

At the moment, we only accept Cash upon Delivery. However, in the near future we will accept Visa, MasterCard, and American Express cards.

 

  • Do I need to set up an account to place an order?

You can shop at Cieanna without creating an account.

However, register with us and you’ll be able to enjoy the following benefits

    • Request a return or exchange directly from your account
    • Save your address and card details so you can shop even quicker next time

 

  • I’ve forgotten my password. What should I do?

To reset your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

 

  • How can I choose the currency I pay in?

You can choose the currency to pay in during the ‘Check out’ section. If your preferred currency is unavailable, you will be billed in Bahraini Dinars.

To change the currency, select the country from the drop down list during ‘Check out’.

 

  • Which countries does Cieanna ship to?

Cieanna ships internationally. If your delivery address is outside of Bahrain, kindly contact us on info@cieannaonline.com and we will offer you one-on-one attention and discuss delivery according to your needs.

 

  • How long does delivery take, and how much will it cost?

The duration of delivery time will depend on the shipping address. Delivery time could take between two days to a maximum of two weeks depending on order quantity and the geographical location.

 

  • Do you offer same day delivery in Bahrain?

If you live in Bahrain, you can receive an order the following day if the item(s) doesn’t require any size adjustments.

 

  • Do I have to pay taxes?

No you will not have to pay taxes.

 

  • Can I pay cash upon delivery?

Yes you can.

 

  • How can I track my order?

At the moment, we do not offer order tracking.